Kraz'd Moisture Shampoo

Kraz'd Hair Lounge Do Not Offer Refunds! Q: CAN YOU UPDATE MY ADDRESS IF I ENTERED AN INCOMPLETE OR WRONG ADDRESS? A: No, If there is an error in the billing and/or shipping information that you have provided, we reserve the right to cancel your order and issue a refund. Please allow 7-10 business days for the refund to process. Please contact your financial institution for more details on when you will see the funds reflect back into your account. Q: WHERE DO YOU SHIP? A: We ship throughout the US, Canada & UK International shipping roughly takes 5-7 business days in transit. Please note we are not responsible for any delays or fees due to customs. Please contact your local postal service for more information on customs and duties. Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES? A: Standard Shipping: 5-10 business days. No signature is required. Q: HOW DO I TRACK MY ORDER? A: Your order will process in 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information. Additionally please allow 24-48 business hours for your shipment details to update with USPS. Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED? A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete with the correct email address until you reach the page containing your order number. Please note to check your spam folder, as well as your email, which may have filtered into that folder. Q: WHAT IF MY ORDER HAS BEEN DELIVERED, BUT I DO NOT HAVE MY ORDER? A: Please contact USPS to resolve the issue or file a claim. All packages are insured, Kraz'd Hair Lounge is not responsible for packages that have been delivered.